Terms of Business

We are committed to acting honestly, fairly and professionally, in your best interests, and to delivering positive consumer outcomes in accordance with the Consumer Protection Code 2025. These Terms of Business set out the general terms under which our firm will provide General Insurance services to you. It details our regulatory and statutory obligations and the duties of both the firm and you in relation to such services.  Please contact us if there is anything in these Terms of Business which you do not understand or you disagree with. Please ensure that you read these terms thoroughly and if you have any queries, we will be happy to clarify them.

Please note that by proceeding with your transaction through our firm, you agree to the terms laid out in this document. This document supersedes any previous Terms of Business that was sent to you. Please read it carefully.

Authorisation with the Central Bank of Ireland

Fusion Financial Servies Limited t/a Fusion Insurance (C118741) is regulated by the Central Bank of Ireland as an insurance intermediary registered under the European Union (Insurance Distribution) Regulations 2018 ; and as a Credit Intermediary authorised under the Consumer Credit Act, 1995. Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie  to verify our credentials.

Codes of Conduct

Fusion Insurance is subject to the Consumer Protection Code, Minimum Competency Code and Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website www.centralbank.ie

How we Communicate with You

We offer you the choice of receiving communication (including documentation) either on paper or by another durable medium such as email or SMS. Where you have chosen to provide us with your email address and/or mobile number for communication (including documentation) you agree that we can communicate and contact you using electronic means. Should you not wish us to communicate or contact you via electronic means please advise us and we will send correspondence to you using standard post.

Our Services

Fusion Financial Services Limited t/a Fusion Insurance is a member of Brokers Ireland. Our principal business is to provide advice, service, support and arrange transactions on behalf of clients in relation to general insurance products and as a credit intermediary we can arrange premium finance. A full list of insurers, product producers and lending agencies with which we deal is available on request.

Fair and Personal Analysis

The concept of fair and personal analysis describes the extent of the choice of products and providers offered the Firm within a particular category of general insurance. The number of contracts and providers considered must be sufficiently large to enable the Firm to recommend a product that would be adequate to meet your needs.

In order to ensure we find a suitable product for you from the insurers that we deal with we will consider the following criteria:

• the needs of the customer,
• the size of the customer order,
• the number of providers in the market that deal with brokers,
• the market share of each of those providers,
• the number of relevant products available from each provider,
• the availability of information about the products,
• the quality of the product and service provided by the provider,
• cost, and any other relevant consideration.

The following products are offered on a limited analysis basis (this means we only deal with a limited number of providers for these products) Personal Trainer Liability/Engineering/Director & Officer/Breakdown Assistance. A list of the Product Producers with whom we hold an appointment is available on request.

Non-Life

We can provide advice on and arrange products from the following range: household, motor, commercial business, public & employer liability, property, motor trade, farm.

We provide general insurance on a fair and personal analysis basis (providing services on the basis of a sufficiently large number of contracts and product producers available in the market to enable the firm to make a recommendation, in accordance with professional criteria, regarding which contract would be adequate to meet your needs). We will also offer assistance to you in relation to processing claims on policies taken out with us and in seeking renewal terms on your cover.

Conflicts of interest

It is the policy of our firm to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises, we will advise you of this in writing before providing you with any service. A full copy of our conflicts of interest policy is available on request. In some cases, we may be a party to a profit-share arrangement with product producers where we provide extra services for the provider.  Any business arranged with these providers on your behalf is placed with them as they are at the time of placement the most suitable to meet your requirements taking all relevant information, demands and needs into account.

Regular Reviews

It is in your best interests that you review, on a regular basis, the products which we have arranged for you. As your circumstances change, your needs will change which may result in you having insufficient insurance cover and/or inappropriate investments.  We would therefore advise that you contact us to ensure that you are provided with up-to-date advice and products best suited to your needs.

Handling of Client Money

We will accept payment by cash, cheque, payment link and credit/debit card in respect of all classes of insurance in the circumstances permitted under our regulatory authorisations. We are not authorised to accept negotiable instruments in any other circumstances. Premiums are due on or before the inception / renewal date or before any policy changes which result in an additional fee. It is your responsibility to ensure that your payment has reached us and that your policy has been incepted / renewed / amended. If we do not receive your payment on or before your renewal date, your policy will lapse and no cover will be in place. We will not accept responsibility for cash sent by post or put through our letter box outside of office hours. Once a premium is paid to us and you have been provided with a receipt, these monies are deemed to have been paid to the insurer/product provider. Where payment is by credit / debit card, any subsequent refund due may be refunded to the card used to make the payment. We reserve the right to request any facts about you which we reasonably believe we need to know to comply with our legal or other money laundering requirements.

Premium Finance

If you require credit terms, we may be able to arrange premium finance on your behalf with credit finance providers with whom we have a written agreement – Close Brothers Premium Finance Ireland or Premium Credit Limited. As a credit intermediary registered with the Competition and Consumer Protection Commission, the firm may receive commission from the credit finance provider for arranging this finance on your behalf. Please note that these providers carry out a credit assessment before offering such credit facilities which may affect their decision. As with all credit agreements, terms and conditions will apply however we will issue full documentation outlining the details including interest rates, charges as well as general terms of agreement.  We strongly advise that you read these documents thoroughly before entering into any contract. In the event of the cancellation of your policy for any reason, the return premium from insurer will first be used to clear any outstanding balance owed to the finance provider, if there is any rebate left over, this will be refunded to you. Please be aware that in some instances the shortfall rebate may not be enough to repay any outstanding credit balance and as such you will still be liable to continue making payments to the end of your agreement.

You can pay your insurance premium in full or use premium finance to pay in instalments but please be aware when paying by finance, you are signing up to a high-cost credit Running Account Credit Agreement with Close Brothers Premium DAC/Premium Credit Limited. Paying for your insurance by monthly instalments costs more than if you make a one-off payment. There may be cheaper finance options available through the insurance policy provider or other finance service providers in the market.  Please contact us if you have questions or would like to discuss these options further

Default on payments by clients

We will exercise our legal rights to receive payments due to us from clients (fees and insurance premiums) for services provided. In particular, without limitation to the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client. Product producers may withdraw benefits or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.

Quotations

Unless otherwise stated, quotations are valid for a period of 30 days & subject to a satisfactory completed proposal Form and any supporting documentation that may be requested or confirmed Statement of Fact.

Complaints

Whilst we are happy to receive verbal complaints, it would be preferable that any complaints are made in writing. We will acknowledge your complaint in writing within 5 business days and we will fully investigate it. We shall investigate the complaint as swiftly as possible, and the complainant will receive an update on the complaint at intervals of not greater than 20 business days starting from the date on which the complaint is made.  On completion of our investigation, we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you are entitled to refer the matter to the Financial Services and Pensions Ombudsman (FSPO). A full copy of our complaint’s procedure is available on request.

Vulnerable Customers We are committed to ensuring that all customers are treated fairly and receive an appropriate standard of service. We recognise that some customers may, at times, be in a vulnerable situation due to factors such as health, age, financial circumstances, bereavement, disability, or other personal circumstances.

How You Can Tell Us If You Need Extra Support If you feel that you may need additional support or adjustments in how we provide our services, you can let us know at any time. You may do so by contacting us by phone, email, or in writing, or by asking a representative, family member, or trusted person to contact us on your behalf (subject to appropriate consent). You are not required to provide detailed personal or medical information — only enough information to help us understand how we can best support you.

Remuneration & Fees

Our remuneration arrangements do not conflict with our obligation to act in your best interests or impact the suitability of products recommended. As an Insurance Intermediary, we are remunerated by commission from Insurers/Insurance Providers for the work and administration involved in placing an order and finalising the product with them on your behalf. We also charge an administration fee on all New Business, Renewals, Policy Amendments and Policy Cancellation transactions. We also reserve the right to amend our Administration fee should the complexity of the product require a higher fee, and this will be agreed with you in advance. Some Insurers/Insurance Providers may also pay additional commission and other types of remuneration that is not related to placement of individual polices.

A summary of the details of all arrangements for any fee, commission,  other reward or remuneration paid or provided to us which have agreed with product providers is available in our office or on our website – https://fusioninsurance.ie/remuneration/

We will inform you of the amount of fee to be charged.  Where it is not possible to provide the exact amount, we will provide you the method of calculation of the fee.

SCALE OF FEES – https://fusioninsurance.ie/scale-of-fees/

Personal Insurances Fees/Charges:

Motor Insurance : Up to €150 or 10% or the premium, whichever is the higher

Non-Motor Policies: Up to €50 or 10% whichever is the higher

Mid-Term Adjustment: Up to €35 or 10% whichever is higher

Cancellation: Up to €50 or 10% whichever is higher

Business Insurances Fees/Charges

Initial/Renewal: Up to €250 or 100% or the premium, whichever is the higher

Mid-Term Adjustment: Up to €150 or 50% whichever is higher

Cancellation: Up to €100 or 50% whichever is higher

Additional Admin Fees

Bank charges incurred by us will be charged to the customer. We may charge an administration fee of €10 to cover the expenses of a returned cheque or direct debit default. A charge of €20 may be made for duplicate documentation.

Premium Finance Fees

Where premium instalment arrangements have been agreed, the details of the applicable charges will be outlined to you in advance. As a Credit Intermediary we may assist you with arranging finance with a third-party financial institution. Where this occurs, a fee of between 2% and 4% of the premium financed applies which is included in the interest rate outlined on your loan agreement.

Credit/Debit Card Charges

There will be no charges applied to any transactions which require the use of debit/credit card.

Supplementary Fees

Should a particular project or circumstance require us to charge any additional fees, they will be specifically advised to you in advance. The calculation of such charges will be based on various factors such as, though not limited to, the complexity of matters, any commission payable (none in some cases) by Insurers, costs incurred time spent, qualification levels and numbers of personnel involved. On settlement of your account, we will forward to you all documents showing ownership of your policy i.e. Certificate & Disc, Policy Schedules and No Claims Bonus.

** Please note all fees outlined above are non – refundable **

Data Protection

We are subject to the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection Act 2018. Fusion Financial Services Limited t/a Fusion Insurance. is committed to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client.  The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Privacy Policy. We will ensure that this Privacy Policy is easily accessible. Please refer to our website – www.fusioninsurance.ie   if this medium is not suitable, we will ensure you can easily receive a copy by hard copy. Please contact us at info@fusioninsurance.ie   if you have any concerns about your personal data.

Disclosure of Information Consumer Insurance Contracts Act 2019

Your duty of disclosure when completing documentation for new business/renewals and midterm adjustments

Section 14 (1) – (5) of the Consumer Insurance Contracts Act which is effective from 1st September 2021 alters consumers duty of disclosure:

You are required to answer all questions posed by us or the insurer honestly and with reasonable care – the test will be that of the ‘average consumer’. Average consumer as per Directive No. 2005/29/EC of the European Parliament and of the Council of 11 May 2005 is reasonably well informed and reasonably observant and circumspect, taking into account social, cultural and linguistic factors. Specific questions will be asked. Where you do not provide additional information (after being requested to do so) it can be presumed that the information previously provided remains unchanged. Failure to answer all questions honestly and with reasonable care can result in the Insurer being able to rely on proportionate remedies for misrepresentation, which include but are not limited to the insurer voiding the contract of insurance. If a policy is cancelled by an insurer for any reason including payment default you may encounter difficulty in purchasing insurance in the future.

Completed proposal forms/statement of fact

Completed proposal forms or Statements of Facts will be provided to you. These are important documents as they form the basis of insurance contract between the insurer and you the consumer. You should review and confirm that the answers contained within are true and accurate. You are under a duty to pay your premium within a reasonable time, or otherwise in accordance with the terms of the contract of insurance. A court of competent jurisdiction can reduce the pay-out to you if you are in breach of your duties under the Act, in proportion to the breach involved.

Post-Contract Stage and Claims

If, in respect of the insurance contract the insurer is not obliged to pay the full claim settlement amount until any repair, replacement or reinstatement work has been completed and specified documents for the work have been furnished to the insurer, the claim settlement deferment amount cannot exceed

• • 5% of the claim settlement amount where the claim settlement amount is less than €40,000, or
  • 10% of the claim settlement amount where the claim settlement amount is more than €40,000.

An insurer may refuse a claim made by you under a contract of insurance where there is a change in the risk insured, including as described in an “alteration of risk” clause, and the circumstances have so changed that it has effectively changed the risk to one which the insurer has not agreed to cover.

Any clause in a contract of insurance that refers to a “material change” will be interpreted as being a change that takes the risk outside what was in the reasonable contemplation of the both you and the insurer when the contract was concluded.

You must cooperate with the insurer in an investigation of insured events including responding to reasonable requests for information in an honest and reasonably careful manner and must notify the insurer of the occurrence of an insured event in a reasonable time.

You must notify the insurer of a claim within a reasonable time, or otherwise in accordance with the terms of the contract of insurance.

If you become aware after a claim is made of information that would either support or prejudice the claim, you are under a duty to disclose it.  (The insurer is under the same duty).

If you make a false or misleading claim in any material respect (and know it to be false or misleading or consciously disregards whether it is) the insurer is entitled to refuse to pay and to terminate the contract.

Where an insurer becomes aware that a consumer has made a fraudulent claim, they may notify the consumer advising that they are voiding the contract of insurance, and it will be treated as being terminated from the date of the submission of the fraudulent claim.  The insurer may refuse all liability in respect of any claim made after the date of the fraudulent act, and the insurer is under no obligation to return any of the premiums paid under the contract.

Commercial Customers: Non-Consumers  – Disclosure of Information

It is essential that you should bring to our attention any material alteration in risk such as changes of address or use of premises. Any failure to disclose material information may invalidate your claim and render your policy void.

Please make sure you read all documents, including warranties and conditions which apply to your policy. A breach of a policy warrant or condition may result in non-payment of a claim and may invalidate cover. The firm’s services does not include ongoing suitability assessments.

Cancellation of a Contract of Insurance

If you have taken out a general insurance contract, and we have met face to face during the process, you may cancel the contract by giving notice in writing to the insurer within 14 working days after the date you were informed the contract is on cover. The giving of notice of cancellation by you will have the effect of releasing you from any further obligation arising from the contract of insurance. The insurer cannot impose any costs on you other than the cost of the premium for the period of cover.

Minimum and Deposit Premiums

If your policy is based on a minimum and deposit premium basis there will be no refund if the policy is cancelled during the term.   Minimum and deposit premiums are payable in full at inception and at year-end when your turnover and wages declarations are completed this may result in an additional premium due to your insurer as your initial premium was paid on a deposit basis.

Compensation Scheme

We are members of the Investor Compensation Scheme operated by the Investor Compensation Company Ltd. See below for details.

Investor Compensation Scheme

The Investor Compensation Act, 1998 provides for the establishment of a compensation scheme and the payment, in certain circumstances, of compensation to certain clients (known as eligible investors) of authorised investment firms, as defined in that Act.

The Investor Compensation Company Ltd. (ICCL) was established under the 1998 Act to operate such a compensation scheme and our firm is a member of this scheme.

Compensation may be payable where money or investment instruments owed or belonging to clients and held, administered or managed by the firm cannot be returned to those clients for the time being and where there is no reasonably foreseeable opportunity of the firm being able to do so.

A right to compensation will arise only:

• If the client is an eligible investor as defined in the Act; and
• If it transpires that the firm is not in a position to return client money or investment instruments owned or belonging to the clients of the firm; and
• To the extent that the client’s loss is recognised for the purposes of the Act.

Where an entitlement to compensation is established, the compensation payable will be the lesser of:

• 90% of the amount of the client’s loss which is recognised for the purposes of the Investor Compensation Act, 1998; or
• Compensation of up to €20,000.

For further information, contact the Investor Compensation Company Ltd. at (01) 224 4955.

Brokers Ireland Clients’ Compensation and Membership Benefits Scheme (BIC)

We are also members of the Brokers Ireland Clients’ Compensation and Membership Benefits Scheme (BIC). Subject to the rules of the scheme the liabilities of its members firms up to a maximum of €100,000 per client (or €250,000 in aggregate) may be discharged by the fund on its behalf if the member firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member. Further details are available on request.

Signed: Laura Martin Managing Director

Fusion  Financial Services Limited t/a Fusion Insurance 27 Swords Plaza, The Mall, Swords, Co. Dublin K67 PX53 Phone : 015331820 Email : info@fusioninsurance.ie Web : www.fusioninsurance.ie Effective February 2026

The above represents the terms by which we do business with you and by transacting business with us, they are deemed acceptable by you.